FAQS

1. Where is Clothing Shop Online based?
Our office is in Toronto, Ontario Canada

2. Where are your products shipped from?
We ship from our home base in Toronto, Ontario Canada .

3. Can I expedite my shipping?
Yes! contact us for pricing

4. How can I pay for my order?
We currently accepts Visa, MasterCard, and American Express. We also accept payment via PayPal.

5. How long will it take me to get my order?
For all in stock jerseys that do not need customization
you should receive your order within 1 business day Local, 3 Days Regional and up to 7 Days
National. Large quantity orders or custom orders you will receive in 3.5 weeks

6. How can I check the status of my order?
We know you can’t wait to receive your order, which is why we will be sure to notify you when your
order ships via email and provide a tracking number.

7. Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel
or make changes to orders.

8. Can I exchange my order?
Yes you can for example you need a bigger or smaller size if no further customization has been
done. but you will be responsible for shipping back and reshipping fees. Always check sizing chart

9. How do I return my order?
Returns and exchanges are accepted for all items within 15 days of receiving. Please visit our
returns page to initiate the returns process.

10. What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it
right. Our customer service team will be more than happy to assist with processing a replacement
order or issuing a refund. Contact us at fishwhippedapparel@gmail.com